Secure Payments

When it comes to purchasing online, security is one of the most important factors. At Ahmora Ltd, we take the security of our website and checkout process seriously. We are committed to providing a safe and secure shopping experience for all our customers.

 

SSL Security

Our website is protected by SSL (Secure Socket Layer) technology, which encrypts information transmitted between your device and our servers. This encryption helps protect your personal information, payment details, and browsing activity, ensuring your data remains secure throughout your shopping experience.

 

Planning Your Delivery

When we arrange deliveries at Ahmora, you will receive a delivery time slot at least 1–2 days before the scheduled delivery date. If the proposed delivery slot is not suitable, we will do our best to arrange an alternative delivery date.

 

The delivery driver may contact you before arrival so that you do not need to remain at home all day. We respect your time and kindly ask that you are available to receive your delivery during the agreed delivery window.

 

If you need to change or cancel your delivery, please contact us as soon as possible. Early notice helps us avoid unnecessary delays and additional costs.

 

Thank you for your cooperation and understanding.

 

Delivery Timescale

Normal delivery times are between 10:00 AM and 10:00 PM, Monday to Saturday.

 

• Order Processing Time: 1–4 business days

• Transit Time: 3-8 business days

 

Estimated total delivery time: 4-12 business days

 

Delivery times may vary depending on product availability, location, and courier schedules.

 

On the Day of Delivery

Goods will be delivered to the first safe and accessible location within your property. Unless otherwise arranged, delivery drivers may not carry items upstairs or beyond ground-floor access.

 

If you require a two-person delivery service, additional charges may apply where available. Please note that flats and apartments above ground level are considered upstairs deliveries. Delivery drivers cannot remove existing furniture, dispose of packaging, or provide assembly services unless specifically arranged beforehand.

 

Assembly & Fitting Services

Assembly services may be available for selected products and can be arranged at the time of ordering or before delivery.

 

Where assembly has been arranged, please ensure there is sufficient clear space for the furniture to be unpacked and assembled safely.

 

Once assembly is complete, we recommend inspecting the wardrobe, including the doors, panels, shelves, rails, drawers and fittings. If you notice any damage, missing parts, or issues with the assembly, please let us know as soon as possible so that we can review the matter and assist you.

 

Assembly charges, where applicable, will be confirmed before the service is carried out.

 

If you choose to hire an independent furniture fitter or handyman, we strongly recommend the following:

 

Inspect Everything First

Once assembly has been completed, carefully inspect all parts of the furniture, including doors, drawers, shelves, and fittings before making any payment.

 

Avoid Paying in Advance

Where possible, avoid paying independent installers before the work has been completed and inspected.

 

Independent Contractors

Any third-party fitter or installer operates independently from Ahmora. We cannot accept responsibility for damage, incorrect assembly, or structural issues caused by external assembly services.

 

Taking a few minutes to inspect completed work can help ensure you receive the quality finish you expect.

 

Thank you for your understanding.

 

Need Assistance?

If you experience any difficulties during the checkout process or have any questions regarding your order, our team will be happy to assist you.

 

Contact Information

Company Name: Ahmora Ltd

Address: 18 Bedford Road, Ilford, United Kingdom

Phone: 07360502154

Email: support@ahmora.co.uk

Company Number: 17288621