Returns Policy
30-Day Right to Reject
Under the Consumer Rights Act, you have a legal right to reject goods that are of unsatisfactory quality, unfit for purpose, or not as described and receive a full refund, provided you exercise this right within 30 days of receiving your product.
We do not accept returns for products that have been fully assembled unless the item is faulty, damaged, or not as described. If your item arrives damaged or defective, please notify us as soon as possible, preferably within 48 hours of delivery and before assembly, so we can resolve the issue quickly by arranging replacement parts, an exchange, or a return where appropriate. This does not affect your statutory rights.
Refunds (if applicable)
Once your return has been received and inspected, we will notify you by email that we have received your returned item. We will also notify you whether your refund has been approved or rejected.
If approved, your refund will be processed and automatically applied to your original payment method within 10 working days(approximately 14 calendar days) of the approval confirmation.
Exchanges
We accept exchanges for eligible products. Exchanges are subject to the same 30-day policy and condition requirements as returns.
Returns (if applicable)
We accept returns for both defective and non-defective products.
If you need to return or exchange an item, please contact us at:
Email: support@ahmora.co.uk
Phone: 07360502154
Defective or Faulty Products
If the item is defective, faulty, damaged, or not as described, Ahmora Ltd will arrange an appropriate solution, which may include replacement parts, an exchange, collection, or a refund depending on the circumstances.
Change of Mind Returns
If you have changed your mind, you are responsible for arranging and paying for the return of the item.
Returns should be made by mail or courier at the customer's expense.
Return Conditions
Our return period lasts 30 days from the date of delivery. Unfortunately, if more than 30 days have passed since your purchase, we cannot offer a refund or exchange.
To qualify for a return, the item must:
- Be unused.
- Be in the same condition as received.
- Be returned in its original packaging where reasonably possible.
Please note:
For items that are faulty, damaged, defective, or not as described, the requirements regarding unused condition and original packaging may not apply.
Proof of Purchase
To complete your return, we require proof of purchase, such as:
- Order confirmation email
- Receipt
- Order number
Return Address
Please contact us before returning any item so we can provide the appropriate return instructions and return address.
Statutory Rights
Your statutory rights regarding faulty, damaged, missing, or incorrectly described goods are not affected by this policy.
Contact Us
If you have any questions regarding our Refund & Returns Policy, please contact us:
Company Name: Ahmora Ltd
Address: 18 Bedford Road, Ilford, United Kingdom
Email: support@ahmora.co.uk
Phone: 07360502154
Company Number: 17288621